Return & Refund Policy

At Jesselle, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist with eligible returns and refunds in accordance with the policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include all accessories, manuals, and other items that came with the product.

• Be returned with proof of purchase or your order number.

2. Beauty & Skincare Products

For hygiene and safety reasons, opened, used, or partially used skincare, body-care, cosmetic, and personal-care products cannot be returned or refunded, unless the product arrived damaged, defective, or incorrect.

Please check your products before opening them to ensure you have received the correct items.

3. Beauty Devices

Beauty devices may be returned within the 30-day return period provided that they are unused or in resalable condition, with the original packaging and accessories.

If a device is defective, damaged, or stops functioning due to a manufacturing issue, please contact us as soon as possible so we can assess the issue and provide an appropriate solution.

4. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or video showing the damage, defect, or incorrect item.

• Photographs of the packaging where applicable.

Once we review your request, we will let you know the available resolution, which may include a replacement, store credit, or refund.

5. Change of Mind

If you change your mind after placing an order, contact us as soon as possible.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be accommodated once an order has entered processing or been shipped.

If the order has already shipped, you may need to receive the package and follow the applicable return procedure.

6. Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping costs.

If the return is because we sent an incorrect item or the product arrived damaged or defective, Jesselle may cover the applicable return shipping costs after the claim has been reviewed and approved.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process the refund and reflect it in your account.

8. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Opened or used skincare and cosmetic products.

• Used body-care products.

• Used personal-care products.

• Products without their original packaging.

• Items damaged through misuse or improper handling.

• Gift cards.

• Final-sale items, where clearly identified at the time of purchase.

9. How to Request a Return

To request a return, contact our customer support team with your order number, reason for the return, and any supporting photographs or videos.

Do not send an item back before receiving return instructions from Jesselle. Unauthorized returns may not be accepted.

10. Important Notice

Jesselle reserves the right to refuse a return or refund where the item does not meet the requirements of this policy.

This Return & Refund Policy is subject to applicable consumer protection laws. Nothing in this policy is intended to limit any rights you may have under the laws applicable to your purchase.

Contact: store@jesselleglow.com